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Meet End Users' Needs

Topnew Info provides reliable and efficient service desk configuration for customers, helps customers avoid risks and continuously improves efficiency and user satisfaction that comprehensive construction of call center, seating engineers of several language skills and perfect service desk management process.
 
When customers' computer systems break down, the seating engineers can provide the telephone support in the first time. As a single centralized service window, Topnew Info aims to improve service efficiency, adding users' satisfaction, and at the same time to implement IT service visualization with the help of professional system tools.
With our Service Desk, you can also:
Increase end-user productivity through faster resolution and fulfillment.
Reduce overall end-user support costs through optimized service delivery and automation tools.
Create personalized experiences across the entire technology life cycle, from birth certificate to disposition.
Focus on End Users
Topnew Info Service Desk solutions give your end users a single point of contact across multiple channels for support issues and new service requests.
 
We take a persona-driven approach to deliver customer care-centric services that put the individual end user, not the device, at the center of the support model. As a result, employees receive support resources that are matched to their particular business persona and requirements.
 
Our Service Desk capabilities include:
•Innovative approaches to lowering costs and increasing automation
•Service on-site at your facilities or from Topnew Info facilities in the China Mainland, Hong Kong and APAC
•24x7 services via integrated phone, email, chat and web-forms